Reputation: In this industry, customers are hiring a company to provide a container in which to safely store their valuables, and in some cases transport them.How We Compared Moving Container Companies Both offer a solid collection of services and options, but it’s important for a customer to consider what their specific needs are before making a choice. The two companies remain at or near the top of the lists of best moving container companies. It focused on lower costs and solid-steel containers with more usable space inside, but otherwise it shared the same business model with a variety of pods in various moving sizes and the option of using 1-800-PACK-RAT as mini storage or self-storage. 1-800-PACK-RAT was one of the greatest challengers when it arrived on the scene in 2003. The concept was so attractive to customers-for many reasons, including convenience, cost, and flexibility-that a new industry was born, and PODS quickly found itself challenged by a raft of competitors. After a relaxed and leisurely drive to the new home, the customer could then gradually unload the contents of the container into their new home. Alternatively, customers could take their time loading their possessions into the container until their move date, at which time a truck would collect the container and deliver it to their new address. The customer could use the container as temporary storage for a monthly fee, either on-site or in a secure storage center, and the container would be collected when the storage was no longer necessary. The concept was simple but novel: Based on the same storage container idea that the industry uses for shipping goods, the company would deliver a (much smaller) version of a commercial shipping container to a customer’s home. Also, the representative we spoke to was friendly and upfront about pricing.PODS, which is an appropriate acronym for Portable On Demand Storage, was the first player in the portable storage container industry at its inception in 1998. Many of these customers added that they were unable to reach 1-800-PACK-RAT about the delays.īut even though 1-800-PACK-RAT has such a low rating on its BBB site, the company responded to the complaints and has a current A rating from the BBB. Others said the drivers arrived at the final destination later than scheduled. Some said the containers didn’t arrive at the starting point on time. Many of the reviewers said they experienced delays. Both of these are trusted third-party platforms, so the discrepancy is confusing.īut the top complaints on each site consistently mentioned delays and customer service issues. The company has a broad range of customer reviews on several platforms, which makes it hard to judge.įor example, the company has 4 out of 5 stars on Trustpilot, but it only gets 1.74 out of 5 on its Better Business Bureau (BBB) site. We can’t definitively say that customers will have a good experience with 1-800-PACK-RAT. You’ll save money, but you’ll pay in time and effort. But remember, this isn’t a full-service move. 1-800-PACK-RAT offers first-time customers a 10% discount, so our quote was $3,780 total That’s below the national average for a long-distance move - $4,835, according to HomeAdvisor. Then the rep calculated how much the delivery would cost and added it to the container rental. The representative recommended that we rent a 16-foot container to fit the belongings from a two-bedroom apartment. A 16-foot container for up to 4 rooms or 6,000 lbs.A 12-foot container for up to 3 rooms or 6,000 lbs.A 8-foot container for up to 2 rooms of furniture or 4,000 lbs.We spoke directly to a representative to get a quote for a two-bedroom house for a long-distance move from Chicago to Seattle.ġ-800-PACK-RAT offers three sizes of containers: You’ll have to pack, unpack, load, and unload your belongings yourself - or hire someone else to do it. But, unlike most of those companies, it doesn’t offer full-service moves. 1-800-PACK-RAT’s long-distance moving price is cheaper than the industry average.
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